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Forum Discussion
CAX80 + Cox ISP Challenges: recurring disconnects
I purchased my first CAX80 in mid-August--Netgear sent me a replacement a month later when their tech support could not figure out why my Cox ISP connection was dropping multiple times a day. Here ar...
The router portion of my CAX80 updated to 2.1.1.4 last night.
I am on Xfinity in PDX.
The only difference I see so far is a popup asking if I want to sign up for a free trial period of Netgear Armor. No thanks.
I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Firmware Version V2.1.1.4 |
Anyone has any luck to solve this ?
Has a factory reset and setup from scratch been performed since last FW update?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
kulkarnipb wrote:I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Firmware Version V2.1.1.4Anyone has any luck to solve this ?
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
kulkarnipb wrote:I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Firmware Version V2.1.1.4Anyone has any luck to solve this ?
Thank you. Seems hard reset solved the issue. I did reset yesterday after reading your suggestion and it is almost 20+ hrs since then and no disconnect at all today . Hopefully that is it ! Let's see. Thank youl
Ok. Thanks for letting us know.
kulkarnipb wrote:
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
kulkarnipb wrote:I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Firmware Version V2.1.1.4Anyone has any luck to solve this ?
Thank you. Seems hard reset solved the issue. I did reset yesterday after reading your suggestion and it is almost 20+ hrs since then and no disconnect at all today . Hopefully that is it ! Let's see. Thank youl
