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CAX80 + Cox ISP Challenges: recurring disconnects
I purchased my first CAX80 in mid-August--Netgear sent me a replacement a month later when their tech support could not figure out why my Cox ISP connection was dropping multiple times a day. Here ar...
I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Firmware Version V2.1.1.4 |
Anyone has any luck to solve this ?
Has a factory reset and setup from scratch been performed since last FW update?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
kulkarnipb wrote:I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Anyone has any luck to solve this ?
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
kulkarnipb wrote:I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Firmware Version V2.1.1.4Anyone has any luck to solve this ?
Thank you. Seems hard reset solved the issue. I did reset yesterday after reading your suggestion and it is almost 20+ hrs since then and no disconnect at all today . Hopefully that is it ! Let's see. Thank youl
Ok. Thanks for letting us know.
kulkarnipb wrote:
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
kulkarnipb wrote:I am on latest xfinity firmware for CAX80 and having daily 3 to 4 disconnects.
Firmware Version V2.1.1.4Anyone has any luck to solve this ?
Thank you. Seems hard reset solved the issue. I did reset yesterday after reading your suggestion and it is almost 20+ hrs since then and no disconnect at all today . Hopefully that is it ! Let's see. Thank youl
Disconnects came back ! Here are the symptoms -
1. All mac apple devices work. All ethernet connected devices work ( irresptive of apple/windows). No wifi connected windows/android devices work . Technically there is no issue on co-axial cable otherwise ethernet/mac devices would have face issues iwth internet too.
2. 192.168.0.1 or router-login console won't work . Login prompt for userid/password never shows up. Browser keeps waiting.
3. If you are connected to wifi , you stay conencted but there is no internet . Wifi settings shows "Connected without internet"
4. If you disconnect from wifi and try to establish new wifi connection, there is message "Connection failed". This applies to both wifi bands -2.4 and 5.
I am going to retrun this modem+router. I can't be Beta tester for this product when in Covid-19 my all house members need uninterrupted internet connection.