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Forum Discussion
CAX80-100NAS with Xfinity wifi texting failing
We have Xifinity internet and Xfinity mobile. The AX6000 was purchased by us and then connected to Xfinity. Starting in December, both my wife and my Samsun Galaxy S21 phones started having issues ...
I'm 100% with you in the same boat... I have Xfinity Mobile for a carrier and I'm using a Samsung S23. I just recently got a Netgear CAX80 and I have it up and running with Comcast home internet. Works great and is 3 times faster than my old modem and router... but also cannot send or receive MMS picture text messages while connected to home WIFI. The minute I switch over to Cellular data it works and starts sending and receiving.
I've spent over 12 hours the last several days trouble shooting this. I've had a senior Comcast rep out to my home to trouble shoot signal and line quality and nothing could be found... I've had the modem provisioned and removed from my account and reconnected through Comcast. Nothing fixes it.
I currently have a Tier 2 escalation with Xfinity mobile involved and a Comcast corporate resolution specialist involved. Would LOVE to connect with to hopefully get this resolved for us and others. I've also completely reset my S23 phone to factory settings and wiped all data from my phone (hard reset), didn't fix the problem. I have tried literally everything and everyone at Comcast and Xfinity mobile has as well, although everyone is still working on the issue.
(I"m in Martinsburg, WV)
Any chance either of you two or anyone else on this ISP happen to try one of there gateway routers or a different Wi-Fi router?
The reason is that sending text messages in Wi-Fi on Android requires Wi-Fi calling enabled. And Wi-Fi calling depends on how the carrier handles the traffic. Sending text message with photo will be more challenge as it's size is larger. So it may be related to the Xfinity mobile.
All this looks to be something lots of others are experiencing as well with this ISP and this ISPs particular service:
I have another older Netgear router and I have a much older Arris modem and when those 2 are hooked up there is no issue with my Samsung S23 sending out MMS/photo text messages. Also the photos that I'm sending out are very small screenshots that are way less than 1mb in size.
My wife and I have tried several locations on different wifi systems and home is only place we have issues.
My sons both have Xfinity, one near me and the other out of state. They both have different routers and iPhones. Neither of them have issues.
Do either of you happen to have a spare external router on hand by chance?
Can you get the brand and model of there modem, wifi router and iphones and iOS version please?
