NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CAX80 5G fails to send images on iMessage and other file upload issues
I have the Nighthawk CAX80 Gateway, firmware version V2.1.5.2, and hardware version 1.01 I've had my CAX80 router for about a year, and I have very mixed feelings about it. The main negatives are...
Since I've had the router for more than 90 days, when I try to open a support case the only options I'm given are to search their knowledge base or visit the community (here).
I called them, however, they said there was no beta firmware available and that I had the latest version. They also said they couldn't help more unless I purchased extended support, which I am unwilling to do. They did suggest modifying the DNS and channel settings on the router so I tried that but no luck.
I've seen several other conversations where other customers report the same issue, and none of them resolve the issue. It seems like this is a common issue with Netgear 5G signal and that their support does not take it seriously.
For now, I will live with 2.4G and Ethernet while I research non-Netgear products and hope that Netgear resolves the issue before I'm forced to make a change.
Any progress on this?
little-karma wrote:
Since I've had the router for more than 90 days, when I try to open a support case the only options I'm given are to search their knowledge base or visit the community (here).
I called them, however, they said there was no beta firmware available and that I had the latest version. They also said they couldn't help more unless I purchased extended support, which I am unwilling to do. They did suggest modifying the DNS and channel settings on the router so I tried that but no luck.
I've seen several other conversations where other customers report the same issue, and none of them resolve the issue. It seems like this is a common issue with Netgear 5G signal and that their support does not take it seriously.
For now, I will live with 2.4G and Ethernet while I research non-Netgear products and hope that Netgear resolves the issue before I'm forced to make a change.