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Forum Discussion
CAX80 and Samsung TV Issues
Hi, I am having an issue with my CAX80 modem/router. Ever upgrading to this from my C7000 my Samsung TV’s no longer want to stream well and I can’t get their “TVPlus” to work anymore. All things seem...
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Is this the only device to see this problem? Do other devices stream and connect to this TVPlus service?
Is the TV wireless or wire connected to the modem?
What is the distance between the modem and TV?
What happens if you don't use Google DNS and just let the modem auto detect DNS?
Has a factory reset and setup from scratch been performed since last FW update?
I appreciate the quick response, but most of your questions I already tried and mentioned in my original post. To the other ones:
One TV is 2 feet from the router, the other is directly above it on the second story.
I have nothing else to test if streaming is only an issue with the TV's, but computers and mobile phones all seem fine. TVplus is only for use on Samsung TV's. These issues did not happen with our old c7000 so its seems like some new setting or compatibility issue between this new CAX80 and the TVs.
Default DNS does not help any different, but using google DNS I read in other posts here was suggested.
I'd ensure the TV firmware is updated. There is new wireless tech in AX systems that maybe incompatible with older FW versions in TVs.
Try disabling AX mode on the modem.
Thanks, I disabled AX and reset the network and TV. It didn't help though. Amazon prime also has issues connecting, but eventually does. Is this just a firmware issue you think with the router being too new for these TV's (they are only 1 and 3 years old)?
Possible FW issue with NG and your TVs.