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Forum Discussion
CAX80 (AX6000): multi-gig ethernet port and botched firmware update
OK, so it's possible that the info I'm working from here is incorrect, in which case, please politely correct me, but unless I'm wrong, the most recent firmware update for the CAX80 somehow screwed u...
What is connected to the multi gig port? PC?
Has a factory reset and setup from scratch been performed since last update?
I hadn't seen any problems on this port after mine was updated...
Yes, it's a pc that is connected to the multi-gig port. You can find other posts online of others having this same problem. Factory reset doesn't help since comcast just pushes the 2.1.1.4 firmware to the modem without my consent. Here is one such post:
https://forums.xfinity.com/t5/Your-Home-Network/Broken-firmware-V2-1-1-4-Cax80/td-p/3396757
Do any wired devices experience a problem here? And the other LAN ports work ok if you don't use the MG port?
What is the mfr and model# of the wired adapter thats being used in the PC?
When I had my CAX80 online, I had my Orbi AX router connected to the multi gig port and didn't see any issues. Is one devices that connects at 2.5Gb and worked with the CAX80.
Any PC's that are plugged into the multgig port experience this problem. From the other posts I've read online, it appears to happen all (or at least mostly) to people who use comcast, but that might be because comcast forces the firmware updates rather than letting us update them manually.
I'm not sure if this is what you're asking about, but the device listed in network adapers is Intel(R) eterhnet connection (11) 1219-V. It's what comes on an MSI z490 Meg Ace motherboard.
I presume that you have updated the drivers from Intels web site for this adapter as well?
You'll need to contact NG support and let them know about this. There would be nothing we can do otherwise. Seems to be limited postings about this and others in here haven't mentioned it much or if at all.