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Forum Discussion
CAX80 AX6000 MUST READ BEFORE BUY ($450 modem is it worth it??)
alright hello everyone its time to expose netgear for who they are.. i bought a modem/router nighthawk ax6000 CAX80 it worked fine at the first month i would get abnout 1300 Mbs DL speed after that ...
update..
10 days later i havent recieved any calls from netgear not even a message from the moderator who requested to message me on my email in the reply to this thread they are ignoring my case they arent responding to the case and the status would always be waiting on customer's respone i repsond and noone responds back next day the case is waiting on customer's response so pretty much ignoring me. so the moderator requested to send me a message to my email so the public would see that they would try to help but in fact he didnt messaage me therefor im exposing him go read his reply!
Hello Saeidzzz,
I have asked for you to send me a private message in the community providing me your email address so I can look into your case further. I have sent you a message requesting for your info. Please respond at your earliest convenience.
Thanks,
Christian
right chris after i exposed you you messaged me? nice one i wouldnt expect a better server from netgear!
10 mins after my latest reply i got a call from a netgear rep and they opened an rma an apologized for everything but that doesnt mean im ever going to buy netgear again i've had enough hard time for 1 month in my life im done with you soon as u replace my modem..
- Is it still working? I bought a CAX80 5 months ago. Worked perfectly until about 3 weeks ago. Now I have no internet. I called Comcast and they did the refresh. I’ve unplugged it. Reset it and sti no internet. Comcast said everything looks fine on their end to call Netgear. I call Netgear and all they can telll me is I’m outside my 3 month period and if I want help I would have to pay $50. I find it a bit too coincidental it stopped working just after the free 3 month assistance is over.
well they sent me a replacement n the replacement is working fine until now but i would never buy netgear again after everything i've been thro it's just not worth my time or the cost.. wish you luck!
If I could time travel...I would definitely make a pitstop on the day I bought the CAX80 and smack myself. Just suck it up and pay the Comcast lease fee, you'll thank yourself in the future.