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Forum Discussion
BillyHSat
Jun 15, 2022Guide
CAX80 Bricked Only Power LED on
Howdy all. I have a bricked CAX80 that has only the power LED light on. Resets don’t work and unable to access the unit at all to attempt a firmware load. Suspect hardware issue. Netgear won’t allow m...
jmandl
Jul 20, 2022Initiate
The Good:
Netgear L2 support actually called > was very 'nice' > walked through enough to identify 1)yes it is bricked
The Bad
and 2)SOL bc out of warranty by couple months...
$460 investment for the long-haul migration to wifi 6 and they said 'too bad nothing we can do' ... I call BS. Of course there is something they can do... just approve an RMA.
Lost me as a customer... just saying.
__
Steps taken during call...
Restart > nothing
Hold reset button while power on 20s / off 20s / on 20s / off 20s ~ then hard reboot > nothing
wired connection to computer > set static ip > ping router > nothing
conclusion ...bricked
- Sue01Jul 20, 2022GuideSame here! With so many with the same issue there is a flaw with their unit, which wasn’t cheap. They should do something for us. No longer a fan.