NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CAX80 Bricked Only Power LED on
Howdy all. I have a bricked CAX80 that has only the power LED light on. Resets don’t work and unable to access the unit at all to attempt a firmware load. Suspect hardware issue. Netgear won’t allow m...
I have this same problem started today and purchased this router 5/23/21. Any solutions?
- Here is what I did to reach tech support. It took a few days but I did hear from someone but no resolution. Good luck!
For users seeing any recent problems with there CAX80 modems becoming non-functional or non-accessible or front LEDS not working, please make contact with the following Netgear forum moderators regarding what your seeing:
DarrenM and olympos1625
Please send both of them the following information in a private message:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Time zone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.- Add me to the list. Same exact symptoms. Just PMd Darren and olympos, but have a Motorola coming in the mail as contingency. mine lasted 1 year and 15 days. Just as the weekend started! BAM. No internet. Instantly hundreds of dollars poorer, and relegated to hold music. My old Motorola surfboard lasted 5 or 6 years until I upgraded for the speed increase.
3 hours on hold with Breezeline to get my new motorola's mac address added to my account.
But back up and running now. CAX80 still a brick.
Kept getting 500s trying to open a Netgear hardware support case, but it finally opened. I'm going to aggressively pursue RMA, as this is straight up highway robbery. stand by your products netgear, or you won't have anyone to sell them to.