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Forum Discussion

AlexanderSextus's avatar
AlexanderSextus
Star
Nov 03, 2021
Solved

CAX80 can't upload 5GHZ

Im having serious issues trying to get this figured out, ive tried playing with everything for teh last 6 hours to get my uploads to work in 5ghz mode. Im literally 25 feet from the router and any fi...
  • yatman60's avatar
    yatman60
    Jun 14, 2023

    Firmware version 5.1.1.2 is what everyone needs to push for to be released.

plemans's avatar
plemans
Guru - Experienced User
Nov 04, 2021

A lot of times the auto update server gets the update first and then it goes to the support site. 

AlexanderSextus's avatar
AlexanderSextus
Star
Nov 04, 2021

Just updated and no luck. STILL have issues uploading to websites like Wetransfer. 

However now dropbox is cool to upload to? now im super confused. 

 

help. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 04, 2021

    Did you factory reset the modem and setup from scratch after you updated? 

    AlexanderSextus wrote:

    Just updated and no luck. STILL have issues uploading to websites like Wetransfer. 

    However now dropbox is cool to upload to? now im super confused. 

     

    help. 

     

    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 04, 2021

      Have you tried a different DNS provider? 

      • AlexanderSextus's avatar
        AlexanderSextus
        Star
        Nov 04, 2021
        Cable Diagnostic
        Status:   Good
        Action:   Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
        Internet Access:
        Downstream Status:
        Upstream Status:
         Refresh Save Cable Diagnostic Info
         
        Advanced Information
        Frequency Start Value
        This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
        Starting Frequency
         
        Startup Procedure
        ProcedureStatusComment
        Acquire Downstream Channel645 MHzLocked
        Connectivity StateOKOperational
        Boot StateOKOperational
        SecurityEnabledBPI+
         
        Downstream Bonded Channels
        ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
        1Locked256 QAM36645000000 Hz4.7 dBmV45.5 dB00
        2Locked256 QAM9471000000 Hz4.0 dBmV45.9 dB00
        3Locked256 QAM10477000000 Hz4.0 dBmV45.7 dB00
        4Locked256 QAM11483000000 Hz4.1 dBmV45.8 dB00
        5Locked256 QAM12489000000 Hz4.2 dBmV45.7 dB00
        6Locked256 QAM13495000000 Hz3.9 dBmV45.5 dB00
        7Locked256 QAM14507000000 Hz4.3 dBmV45.8 dB00
        8Locked256 QAM15513000000 Hz4.0 dBmV44.6 dB00
        9Locked256 QAM16519000000 Hz4.0 dBmV38.2 dB00
        10Locked256 QAM17525000000 Hz4.3 dBmV42.2 dB00
        11Locked256 QAM18531000000 Hz4.0 dBmV43.0 dB00
        12Locked256 QAM19537000000 Hz4.4 dBmV44.4 dB00
        13Locked256 QAM20543000000 Hz4.3 dBmV45.4 dB00
        14Locked256 QAM21555000000 Hz4.3 dBmV42.1 dB00
        15Locked256 QAM22561000000 Hz4.6 dBmV36.4 dB00
        16Locked256 QAM23567000000 Hz4.3 dBmV41.0 dB00
        17Locked256 QAM24573000000 Hz4.4 dBmV39.3 dB00
        18Locked256 QAM25579000000 Hz4.4 dBmV43.1 dB00
        19Locked256 QAM26585000000 Hz4.9 dBmV45.7 dB00
        20Locked256 QAM27591000000 Hz5.0 dBmV45.8 dB00
        21Locked256 QAM28597000000 Hz5.2 dBmV45.9 dB00
        22Locked256 QAM29603000000 Hz4.9 dBmV45.8 dB00
        23Locked256 QAM30609000000 Hz5.3 dBmV45.9 dB00
        24Locked256 QAM31615000000 Hz5.1 dBmV45.8 dB00
        25Locked256 QAM32621000000 Hz5.1 dBmV45.6 dB00
        26Locked256 QAM33627000000 Hz5.2 dBmV45.1 dB00
        27Locked256 QAM34633000000 Hz5.0 dBmV44.8 dB00
        28Locked256 QAM35639000000 Hz4.8 dBmV45.2 dB00
        29Locked256 QAM37651000000 Hz4.5 dBmV45.3 dB00
        30Locked256 QAM38657000000 Hz4.3 dBmV45.2 dB00
        31Locked256 QAM39663000000 Hz4.4 dBmV45.2 dB00
        32Locked256 QAM40669000000 Hz4.2 dBmV44.7 dB00
         
        Upstream Bonded Channels
        ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
        1LockedATDMA25120 Ksym/sec29200000 Hz42.0 dBmV
        2LockedATDMA15120 Ksym/sec35600000 Hz42.0 dBmV
        3LockedATDMA35120 Ksym/sec22800000 Hz41.8 dBmV
        4LockedATDMA45120 Ksym/sec16400000 Hz41.8 dBmV
        5Not LockedUnknown0000.0 dBmV
        6Not LockedUnknown0000.0 dBmV
        7Not LockedUnknown0000.0 dBmV
        8Not LockedUnknown0000.0 dBmV
         
        Downstream OFDM Channels
        ChannelLock
        Status        		Modulation /
        Profile ID        		Channel
        ID        		FrequencyPowerSNR /
        MER        		Active Subcarrier
        Number Range        		Unerrored
        Codewords        		Correctable
        Codewords        		Uncorrectable
        Codewords
        1Locked0 ,1193690000000 Hz3.68 dBmV44.1 dB1228 ~ 286740578135766820
        2Not Locked000 Hz0 dBmV0 dB0 ~ 4095000
         
        Upstream OFDMA Channels
        ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
        1Not Locked000 Hz0 dBmV
        2Not Locked000 Hz0 dBmV
         
        Extended Upstream Transmit Power
        Enable Extended Upstream Transmit Power
         
        Current System Time:Thu Nov 04 13:49:23 2021
        System Up Time:00:12:00
         
         

         

         
  • lexneverland's avatar
    lexneverland
    Guide
    Jan 28, 2022

    I have the exact same issue. Whether using Linux, macOS, Windows 11, iOS or Android on 5 GHZ on my CAX80 I am unable to upload anything to iCloud or any other cloud server. This is very annoying and I haven't changed anything . Rebooted the router several times.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 28, 2022

      What FW version are you using? 
      Seems to be a problem with 5Ghz on current version, so you might try reverting back a version of FW on the CAX80. 

      lexneverland wrote:

      I have the exact same issue. Whether using Linux, macOS, Windows 11, iOS or Android on 5 GHZ on my CAX80 I am unable to upload anything to iCloud or any other cloud server. This is very annoying and I haven't changed anything . Rebooted the router several times.

       

      • lexneverland's avatar
        lexneverland
        Guide
        Jan 29, 2022

        FURRYe38 I am on V2.1.3.5. The initiater of this thread was on previous firmware version when he was unable to upload on 5 GHz and the upgrade to V2.1.3.5 didn't resolve his issue. 

        Another thing I noticed is that upload is only blocked on (any) browser, not on cloud services like iCloud Drive or DropBox.

         

        And last: I rebooted the router yesterday and was able to upload on 5 GHz for a while and then it got blocked again.