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CAX80 can't upload 5GHZ
Im having serious issues trying to get this figured out, ive tried playing with everything for teh last 6 hours to get my uploads to work in 5ghz mode. Im literally 25 feet from the router and any fi...
Firmware version 5.1.1.2 is what everyone needs to push for to be released.
I just went a bought a new one thinking my old one went bad and then I ran across this thread.
Needless to say, my new one doesn't work either.
Looking at the history of this issue, I can't believe it's been about 1.5 years since this was first reported and there's still no resolution to this. For the kind of money Netgear is charging for this piece of junk, I'm surprised there's no class action lawsuit in place on this!!
What Firmware version is currently loaded?
What 5Ghz devices do you have connected when this happens? Brand and model of any wifi adapters being used please.
How is the Basic and Advanced WiFi settings configured on the CAX80?
yatman60 wrote:
I just went a bought a new one thinking my old one went bad and then I ran across this thread.
Needless to say, my new one doesn't work either.
Looking at the history of this issue, I can't believe it's been about 1.5 years since this was first reported and there's still no resolution to this. For the kind of money Netgear is charging for this piece of junk, I'm surprised there's no class action lawsuit in place on this!!
1) What Firmware version is currently loaded?
- 2.1.5.2; we have also tried to downgrade to older versions and that made no difference. I am not back on 2.1.5.2
2) What 5Ghz devices do you have connected when this happens? Brand and model of any wifi adapters being used please.
- Microsoft Surface Studio
- HP x360 Laptop
- Samsung Galaxy S22 Phone
- iPhone Xs Max (not currently used regularly)
- Nvidia Shield
- LG C1 TV
- Xbox One (not currently used regularly)
- Sony PS 4 (not currently used regularly)
I would input that in to the open case ticket you have as well.
- Yep... I have heard people with different ISPs have completely different experiences. Mine (Xfinity) is one of the bad ones. At least we have a workaround 🤷 On my windows 11 desktop PC w wifi 6 the connection doesn't give me any issues. But Netgear knows they got us over a barrel... I just hold my breath with every new firmware.
What Firmware version is currently loaded?
What 5Ghz devices do you have connected when this happens? Brand and model of any wifi adapters being used please.
How is the Basic and Advanced WiFi settings configured on the CAX80?
ilikecerealtoo wrote:
Yep... I have heard people with different ISPs have completely different experiences. Mine (Xfinity) is one of the bad ones. At least we have a workaround 🤷‍♂️ On my windows 11 desktop PC w wifi 6 the connection doesn't give me any issues. But Netgear knows they got us over a barrel... I just hold my breath with every new firmware.
This was the brilliant response from a Netgear support "expert" on this issue. Instead of doing research and even checking these forums, or reviewing my call logs or support history, he tries to sell me advanced support options and asks me what's been done to date - when all that is in my logs.
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My name is Rye from NETGEAR Support.
I am following up on your case about: **it seems the 5g wifi is having issues. On many of my applications, when on 5g, files are not uploading or simply get blocked but when i'm on the 2.4g everything works just fine. Not sure what's going on but need to get this resolved asap.**
Please provide us with the following information so that we can fully isolate the case.
- Are there any error messages? Does this issue affect all devices connected to 5Ghz?
- What is the Firmware Version of the router?
- What are the troubleshooting steps that you've done so far? Have you tried doing a factory reset and reconfiguring the CAX80?
Here are some helpful knowledge-based articles you can try to resolve your concern.
How do I change the wireless channel on my NETGEAR router?
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
To troubleshoot wireless network connection:
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?article=1110
Aside from the above free options, I highly recommend our GearHead Premium Services, which will entitle you to phone support for this issue, and in addition, you will also get unlimited support for all your other home networking devices. For more information, please visit the GearHead website at http://gearhead.netgear.com.
The good thing about this GearHead plan is that we do not immediately charge you for it. We are just going to preauthorize your credit card before we proceed with the troubleshooting. The actual charging will only take place after the issue has been resolved.
If the issue is not resolved, there will be no contract sold and you won't be charged. And if the device is found to be defective, it will be replaced.
Plans for unlimited tech support for PC and connected devices
6 months plan: $89.99
1-year plan: $139.99
2 years plan: $229.99
This contract will give you 24/7 technical support for PC and connected devices with a direct phone number to call.
Learn more about GearHead
https://www.netgear.com/home/services/gearhead/
For additional support/information about your product, please visit http://support.netgear.com/product/
For now, I will leave your case open. However, If there will be no response from you then this will be auto close due to inactivity.
Keep safe!
Rye
NETGEAR Support ExpertWe've already passed this to NG for review. No idea when it will be fixed.
We've already passed this to NG for review. No idea when it will be fixed.
- What's the point of spending this kind of money for a supposed best-of-class device and an issue that's been known for 2+ years can't be fixed and there's no word on when it will be fixed. Why did I pay for a 5G WiFi router then if I can't use the 5G??
