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Solved
CAX80 can't upload 5GHZ
Im having serious issues trying to get this figured out, ive tried playing with everything for teh last 6 hours to get my uploads to work in 5ghz mode. Im literally 25 feet from the router and any fi...
Firmware version 5.1.1.2 is what everyone needs to push for to be released.
This was the brilliant response from a Netgear support "expert" on this issue. Instead of doing research and even checking these forums, or reviewing my call logs or support history, he tries to sell me advanced support options and asks me what's been done to date - when all that is in my logs.
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My name is Rye from NETGEAR Support.
I am following up on your case about: **it seems the 5g wifi is having issues. On many of my applications, when on 5g, files are not uploading or simply get blocked but when i'm on the 2.4g everything works just fine. Not sure what's going on but need to get this resolved asap.**
Please provide us with the following information so that we can fully isolate the case.
- Are there any error messages? Does this issue affect all devices connected to 5Ghz?
- What is the Firmware Version of the router?
- What are the troubleshooting steps that you've done so far? Have you tried doing a factory reset and reconfiguring the CAX80?
Here are some helpful knowledge-based articles you can try to resolve your concern.
How do I change the wireless channel on my NETGEAR router?
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
To troubleshoot wireless network connection:
https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?article=1110
Aside from the above free options, I highly recommend our GearHead Premium Services, which will entitle you to phone support for this issue, and in addition, you will also get unlimited support for all your other home networking devices. For more information, please visit the GearHead website at http://gearhead.netgear.com.
The good thing about this GearHead plan is that we do not immediately charge you for it. We are just going to preauthorize your credit card before we proceed with the troubleshooting. The actual charging will only take place after the issue has been resolved.
If the issue is not resolved, there will be no contract sold and you won't be charged. And if the device is found to be defective, it will be replaced.
Plans for unlimited tech support for PC and connected devices
6 months plan: $89.99
1-year plan: $139.99
2 years plan: $229.99
This contract will give you 24/7 technical support for PC and connected devices with a direct phone number to call.
Learn more about GearHead
https://www.netgear.com/home/services/gearhead/
For additional support/information about your product, please visit http://support.netgear.com/product/
For now, I will leave your case open. However, If there will be no response from you then this will be auto close due to inactivity.
Keep safe!
Rye
NETGEAR Support Expert
We've already passed this to NG for review. No idea when it will be fixed.
We've already passed this to NG for review. No idea when it will be fixed.
- What's the point of spending this kind of money for a supposed best-of-class device and an issue that's been known for 2+ years can't be fixed and there's no word on when it will be fixed. Why did I pay for a 5G WiFi router then if I can't use the 5G??
- In have the exact same issue on CAX80 on 5 GHz. I can't upload. The upload speed test doesn't work. Whatsapp can't upload backups or I can't send files from Whatsapp. 2.5 GHz works fine, though. Have been having this issue since I bought CAX 80 3 months ago.
I bought my CAX80 about 2-3 months ago as well. It uploaded on 5ghz when I first bought it. Armor did expire on my account and I feel like the 5ghz upload issue started around then but can't confirm. Does anyone have Armor activated and still seeing this issue?