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CAX80 complete reset after losing internet or power
Ive had this problem since day 1. every time there is an outage even for a couple seconds with my ISP (optimum) the cax80 reset itself. also happens if theres a power failure or if i reboot it wh...
Might try this as well, Re-load the v.7 FW or might try loading FW that was available last year and see if the reset still happens. You can emulate a power outage by pulling the power cord for say 15 seconds then back ON.
Seen others post regarding factory reset after power loss. I saw this early one with mine but have not since.
Lots of criticals that your ISP needs to look into.
What FW version is currently loaded?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
Thanks for the reply. Im not sure what criticals are but by the time stamp the modem has already reset itself and is trying to reconnect to the internet and is failing because well it factory reset itself and has to be set up. again not knowing much about modem and routers, even if there was a problem with my ISP, why would it still factory reset after i unplug it or reboot it or if the power goes out? are you saying the ISP is responsible for that?
FW: V.2.1.3.7
when i log into the modem via firefox there is a message saying a new router firmware upgrade is available. i click that and it say No New Firmware Version Available.
The coax cable comes directly from the street straight to the modem, one cable, no splitters. its whatever cable the cable company ran.
I NEED to be sure its the ISP before having them check anything because if they find no problems then they charge me $500. i had to fight this before so i already know.
Cable Diagnostic
Status: Good
Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
Internet Access: Good
Downstream Status: Good
Downstream Power Level: Good
Downstream SNR: Good
Upstream Status: Good
Upstream Power Level: Good
Current time: Fri Jun 10 09:19:58 2022Startup Procedure
Acquire Downstream Channel: 645 MHz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 20 645000000 Hz -2 dBmV 41.7 dB 0 0
2 Locked 256 QAM 1 513000000 Hz -0.6 dBmV 43.2 dB 0 0
3 Locked 256 QAM 2 519000000 Hz 0 dBmV 43.6 dB 0 0
4 Locked 256 QAM 3 525000000 Hz 0.6 dBmV 43.9 dB 0 0
5 Locked 256 QAM 4 531000000 Hz 1 dBmV 43.9 dB 0 0
6 Locked 256 QAM 5 537000000 Hz 0.9 dBmV 43.8 dB 0 0
7 Locked 256 QAM 6 543000000 Hz 0.5 dBmV 43.6 dB 0 0
8 Locked 256 QAM 7 555000000 Hz -0.3 dBmV 43.2 dB 0 0
9 Locked 256 QAM 8 561000000 Hz -0.7 dBmV 42.9 dB 0 0
10 Locked 256 QAM 9 567000000 Hz -1 dBmV 42.8 dB 0 0
11 Locked 256 QAM 10 573000000 Hz -0.8 dBmV 42.9 dB 0 0
12 Locked 256 QAM 11 579000000 Hz -0.7 dBmV 42.9 dB 0 0
13 Locked 256 QAM 12 585000000 Hz 0 dBmV 43.2 dB 0 0
14 Locked 256 QAM 13 603000000 Hz -1.6 dBmV 42.1 dB 0 0
15 Locked 256 QAM 14 609000000 Hz -2 dBmV 41.9 dB 0 0
16 Locked 256 QAM 15 615000000 Hz -0.7 dBmV 42.6 dB 0 0
17 Locked 256 QAM 16 621000000 Hz -0.2 dBmV 42.8 dB 0 0
18 Locked 256 QAM 17 627000000 Hz -1.2 dBmV 42.2 dB 0 0
19 Locked 256 QAM 18 633000000 Hz -2.2 dBmV 41.6 dB 0 0
20 Locked 256 QAM 19 639000000 Hz -1.7 dBmV 41.9 dB 0 0
21 Locked 256 QAM 21 651000000 Hz -1.5 dBmV 41.9 dB 0 0
22 Locked 256 QAM 22 657000000 Hz -1 dBmV 42.1 dB 0 0
23 Locked 256 QAM 23 663000000 Hz -0.9 dBmV 42.2 dB 0 0
24 Locked 256 QAM 24 669000000 Hz -0.7 dBmV 42.3 dB 0 0
25 Locked 256 QAM 25 675000000 Hz -1.8 dBmV 40.8 dB 0 0
26 Locked 256 QAM 26 681000000 Hz -2 dBmV 41.4 dB 0 0
27 Locked 256 QAM 27 687000000 Hz -0.6 dBmV 42.1 dB 0 0
28 Locked 256 QAM 28 693000000 Hz -0.5 dBmV 42.3 dB 0 0
29 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
30 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
31 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
32 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 36800000 Hz 38.0 dBmV
2 Locked ATDMA 3 5120 Ksym/sec 24000000 Hz 38.3 dBmV
3 Locked ATDMA 4 5120 Ksym/sec 17600000 Hz 37.8 dBmV
4 Locked ATDMA 5 2560 Ksym/sec 12800000 Hz 39.3 dBmV
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0
Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 29 714000000 Hz -1.02 dBmV 41.4 dB 1588 ~ 2507 1524264 1506195 0
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV