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Forum Discussion
CAX80 Completely Bricked - Only Power Light On
I'm having an issue I see that popped up a lot in the past year on this forum - I have a bricked CAX80 that has only the power LED light on. Hard reset does not work, the unit is entirely unresponsiv...
RAbbott32 wrote:
I'm having an issue I see that popped up a lot in the past year on this forum - I have a bricked CAX80 that has only the power LED light on. Hard reset does not work, the unit is entirely unresponsive to any of its buttons or inputs, and it is not possible to access the unit at all to attempt a firmware load. The unit was purchased two years ago, so Netgear's response was the standard "you're out of warranty, pound sand". I DM'd the moderator DarrenM of this board the other day but no response yet. Just wondering if anyone has had any luck with Netgear on any replacement or RMA in this scenario - I would like to continue using Netgear products and the CAX80 as it was great while working, but it would be insane to continue to purchase a $500 piece of hardware every two years because of what appears to be a known issue Netgear refuses to acknowledge or help with (or if I need to move on to a company that will stand behind its product).
Thank you, as stated in my initial message I have already done this but have not yet been replied to.