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Svalent's avatar
Svalent
Tutor
Nov 10, 2020

CAX80 connected but no internet Xfinity

I just recieved the CAX80 yesterday and called Xfiinity to get it hooked up. It's online but I can't connect to the internet. Xfinity confirmed that it is working on their end. My phone shows that it...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 10, 2020
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Does a wired PC connected to the modems back ports work? 

 

Try a factory reset and setup from scratch using a wired PC.

 

Be sure your mobile devices is setup for automatic IP addressing configuration. Not static on the mobile device. 

 

  • Svalent's avatar
    Svalent
    Tutor
    Nov 10, 2020
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    I haven't tried hooking up to a wired connection yet. I'll try that when i get home today
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 10, 2020
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      When you connect a wired PC, use a web browser and access the modems web page at 192.168.100.1

      I'd check the wireless SSID name and PW and check the status on the Basic and Advanced Tab home page as well.