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Forum Discussion
CAX80 connected but no internet Xfinity
I just recieved the CAX80 yesterday and called Xfiinity to get it hooked up. It's online but I can't connect to the internet. Xfinity confirmed that it is working on their end. My phone shows that it...
log into the cax80 through the browser. Get a screen snip of the cable connections page and the logs from the router.
that helps us to check the connection back to the isp.
also, try factory resetting it, (push and hold reset for 7-15 seconds while powered on). After it reboots, power it back off, unhook the coax and leave it for a minutes or 2. Then connect the coax back to it and boot it up, try reinstalling it.
If that doesn't help, post the screen snips of those logs and cable connections page.
did you call in for setup or use the autoactivation?
How do i login through the browser? I'll try your factory reset idea. I called xfinity to get it setup and they activated it and said it was working. Then we hungup. I tried logging into wifi on my phone and it kept wanting me to sign into the comcast network. So i called them back and they said they had to turn on the internet and reset it. So it let me put in the network password after they did that and the modem was online and i was showing good connection. It just said there was no internet. They reset the modem from their office, i restarted my phone a couple times, they reset the network and none of it work. They suggested i get ahold of netgear tech support because xfinity is working fine on their end.