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Forum Discussion
CAX80 continuous reboot cycle during power outage while on generator power
Hi, My CAX80 modem/router is going into a continuous reboot cycle while my house is on generator power during a local power outage. Power went out yesterday, I started my generator and was able to u...
FYI, The design of the CAX Modems is to auto reboot if the ISP coax signal is removed or gets disconnected or signal stops. I believe NG is attempting to help re-acquire ISP signal on the line thus they have the modem auto reboot unitl the signal is back online and stable. This is only seen on the CAX modems I believe.
Let us know how it goes. They should be able to correct the problem. :smileywink:
FURRYe38 Well that was a disappointing call with Xfinity support. He said they did have an outage in my area which could have resulted in degraded service which could have caused the modem to do the reboot. Its rather frustrating that they didn't tell me that yesterday and most of my surrounding neighbors had internet while I didn't. He just brushed aside the CMTS issue and didn't want to see my modem logs. He ran all of his signal checks they do, which of course came back fine since I'm not currently having issues. Ugh! I'm going to switch to generator power again and see if I can recreate the issue and then call them back.
FIgures, well ISP agents like to avoid calling there problem. Possible there WAS a problem and may have been fixed by someone else calling in about there service line seeing problems and by now, you may not see it if the service is now working.