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Forum Discussion
m1chael
Nov 16, 2021Guide
CAX80 continuous reboot cycle during power outage while on generator power
Hi, My CAX80 modem/router is going into a continuous reboot cycle while my house is on generator power during a local power outage. Power went out yesterday, I started my generator and was able to u...
m1chael
Nov 16, 2021Guide
FURRYe38 Well that was a disappointing call with Xfinity support. He said they did have an outage in my area which could have resulted in degraded service which could have caused the modem to do the reboot. Its rather frustrating that they didn't tell me that yesterday and most of my surrounding neighbors had internet while I didn't. He just brushed aside the CMTS issue and didn't want to see my modem logs. He ran all of his signal checks they do, which of course came back fine since I'm not currently having issues. Ugh! I'm going to switch to generator power again and see if I can recreate the issue and then call them back.
plemans
Nov 16, 2021Guru - Experienced User
If the issue only happens when the generator is on it could be either generator related or ground related.
What generator is it? Is it a sine wave generator? Modified sine wave?