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Forum Discussion
CAX80 dead 10 months NG wants me to wait until they have more refurbs 4 warranty replacement no ETA.
I have had nothing but problems with this unit. suppose to cover up to 3000 sq\ft house but had devices constantly dropping off, than the fw 2.1.3.7 constant rebooting requiring factory resets then h...
3 days in and not a single resolution has been remotely offered on a device still under warranty because they don't have anymore refurbished units to offer as a result of how many they have had to give out already to replace the many failed ones and will not offer a new one or a refund.
Literally told me that they would contact me when more refurbs were in stock. Incredible.
This is what I get almost daily from Netgear form there "customer care" department.
"apologize for the inconvenience this may have caused you" Are you kidding, day 5 into a major hardware failure under warranty and still no overnight replacement when you have new units in stock but choose to not to provide in hopes of a refurbished one showing up while my network is down.
I don't need apologies, I need a refund or a new router asap, have yet to hear from anyone who can actually do something when I explicitly request escalation to a manager or supervisor who will act not offer excuses. This is $500 unit that failed on your watch, do something.