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Forum Discussion
CAX80 dead 10 months NG wants me to wait until they have more refurbs 4 warranty replacement no ETA.
I have had nothing but problems with this unit. suppose to cover up to 3000 sq\ft house but had devices constantly dropping off, than the fw 2.1.3.7 constant rebooting requiring factory resets then h...
Oh I also get "congratulations on your post badge" yeah, that what I need.
A NG forum moderator should be contacting you.
A full week since the router died with almost daily request for proof of Model number, serial number and proof of purchase even though I provided all his on the first day I bought this thing when I registered it, and now I am being asked for CC info prior to anything being done. from their "Customer Care" department, just incredible.
Do they honestly think I won't send the failed one back so this is why they asked for CC info really? I would like to send them both back and get a full refund but informed not their policy so have to roll the dice on the remaining balance of the warranty, that's comforting.
You'll need to keep in contact with NG support about this. All this is beyond forum help.