NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Cax80 dropping internet connection
My CAX80 router/modem reports it's connected online but keeps dropping the internet connection. Just restarting the router won't work, I have to request that my ISP resend a signal. I'm not sure I adjusted a setting incorrectly (i.e. DNS or something else). I've attached a copy of my firmware, cable connection, and modem log. Any assistance would be really appreciated - not super knowledegable on this stuff.
5 Replies
Any Wifi Neighbors near by? If so, how many?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://highspeed.tips/docsis-events/Be aware that if the signal is lost or becomes bad on the CAX80, the modem will continuously reboot on it's own until the signal is re-acquired and becomes good again.
- Hey FURRYe38, thanks for the response. I saw those suggestions already. I forgot to mention that my PC Windows 10 also looses internet connection and it’s connected by Ethernet - so maybe WiFi isn’t my issue?
Ya maybe the modem. When you loose connections, what are the front panel LEDS doing? if there ALL off accept for the PWR LED, then the modem maybe rebooting to which signifies that modem has lost the signal on the coax line.
