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Solved
CAX80 Drops VPN
I am having the exact problem. When connected to my employer's VPN (F5), internet connection drops every single time on wired or wireless. This just started. I have reset the router several times and...
I ended up disabling SIP ALG and so far I haven't lost internet when connected to my VPN.
When connected to my employer's VPN (F5), internet connection (Xfinity) drops every single time on wired or wireless. I have reset the router several times and reimaged my work laptop with the same result. I have the latest firmware/updates on all devices. Is there a setting within the CAX80 that needs to be turned on/off? Can someone please advise on how to resolve this?
rhettsom wrote:When connected to my employer's VPN (F5), internet connection (Xfinity) drops every single time on wired or wireless. I have reset the router several times and reimaged my work laptop with the same result. I have the latest firmware/updates on all devices. Is there a setting within the CAX80 that needs to be turned on/off? Can someone please advise on how to resolve this?
If you are using a Windows laptop computer, you need to check to see if a Windows update has changed your Network Profile from Private to Public. It should be Private. Go to Settings -> Network & Internet -> Status -> Properties to verify.
On the hardware side on your computer, go to the device manager in the Control Panel to check to see if your wireless port or your Ethernet port are configured to power down as part of a power saving configuration.
I made the suggested changes, from Public to Private and ethernet/wifi wake. I will monitor to see if this resolves the issue. Stay tuned for an update.
Update: Nope. Changing the network profile to private did not solve the issue. Bandwidth goes 0kbs for about 30 secs and slowly regains connection. I have already reset the router several times and only changed the wifi name all other settings are the default. Anyone else have a suggestion?
rhettsom wrote:Update: Nope. Changing the network profile to private did not solve the issue. Bandwidth goes 0kbs for about 30 secs and slowly regains connection. I have already reset the router several times and only changed the wifi name all other settings are the default. Anyone else have a suggestion?
Default settings means nothing to anyone. The various devices and various versions of firmware have many combinations of default values.
Good luck.