NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rhettsom
Aug 02, 2023Aspirant
CAX80 Drops VPN
I am having the exact problem. When connected to my employer's VPN (F5), internet connection drops every single time on wired or wireless. This just started. I have reset the router several times and...
- Aug 16, 2023
I ended up disabling SIP ALG and so far I haven't lost internet when connected to my VPN.
FURRYe38
Aug 05, 2023Guru - Experienced User
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
rhettsom
Aug 16, 2023Aspirant
I ended up disabling SIP ALG and so far I haven't lost internet when connected to my VPN.
- FURRYe38Aug 16, 2023Guru - Experienced User
Interesting. Wouldn't think SIP ALG would effect any VPN configurations. I guess. SIP ALG enabled on my CAX80 and have one home worker with VPN running all day long.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡