NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CAX80 Factory reset not working
My CAX80 is not resetting. I also tried 30-30-30 but the default WiFi network does not show. Also logging into 192.168.1.1 does not reach the router. I am connected to the coax cable. Downstream/upst...
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Gateways - NETGEAR Communities
You might like to search there for messages related to your issue.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
Thank you for moving my message to the right category.
I'll try reviewing the docs to see if they help with the factory reset.
Thank you.
MultiZ
IF you can't get the modems setup page after a 30-30-30 reset with one wired PC and it's not giving the PC a 192.168.1.x IP address, then the modem has probably gone bad and needs replaced. You'll need to contact NG support to see what your options are.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".Good Luck.
