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Forum Discussion
Fendforself
Mar 13, 2023Aspirant
CAX80 Firmware issues
Started have an issue last week with my cable speeds had a tech come out twice in a week to check for issues. I have my modem re-provisioned which is the only thing that fixes it for a time. I tried ...
Kitsap
Mar 13, 2023Master
Fendforself wrote:Started have an issue last week with my cable speeds had a tech come out twice in a week to check for issues. I have my modem re-provisioned which is the only thing that fixes it for a time. I tried to get RMA but they keep telling me the modem is working properly and ill have to pay to get support. Correct me if I'm wrong but the settings for the device are provisioned by the cable company so there would be no settings to change to get it working properly meaning the firmware is bad or the device is. I have since switched to a different modem and have no problems.I have done trouble shooting, factory reset, firmware updates, etc.. Support will still not RMA my device.
Disagree. Your CAX80 is a combination cable modem and Wi-Fi router. The cable modem section of the device has firmware that is provisioned by the ISP. Not many settings you have any control over on that side. The Wi-Fi router side has a separate firmware package that is under the control of the end user. There are many settings on the router side that are under control of the end user.
Follow this link: https://www.netgear.com/support/ feed in your CAX80 model number. Look for a link to Product Support where you can download the manual and firmware updates for the router side of the device. Way too early to give up on that particular device.
- FendforselfMar 14, 2023Aspirant
"Disagree. Your CAX80 is a combination cable modem and Wi-Fi router. The cable modem section of the device has firmware that is provisioned by the ISP. Not many settings you have any control over on that side. The Wi-Fi router side has a separate firmware package that is under the control of the end user. There are many settings on the router side that are under control of the end user."
Using the router portion I had no slowdowns on my network using plex or transferring files between computers. Only issues were modem related.