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Forum Discussion
CAX80 Firmware issues
Started have an issue last week with my cable speeds had a tech come out twice in a week to check for issues. I have my modem re-provisioned which is the only thing that fixes it for a time. I tried ...
Firmware was the latest release. No changes to firmware since I bought it in November 20th had no issues until last week.
Modems connection status had no errors - tech verified
Event Logs only issue
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Tech noticed that that multi gig light went from white to orange after he unplugged the coaxial cable to use in his testing equipment and plugged it back in. After power cycling, factory reset no fix. Factory reset and reprovision fixed the issue again until power cycling. Speeds go from 950mbps to < 1mbps when the issue pops up.
If I can get around to it. I will swap the modems again and post the cable connection status. As of now with no changes to my network I'm using a spectrum modem without issues.
Will need both full cable connection status log and event logs please.