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afkaraoglu's avatar
afkaraoglu
Aspirant
Oct 11, 2022

CAX80 got bricked overnight

All of a sudden it stopped working and whatever I did I couldn't fix it. The reset button doesn't even do anything. I know this is happening to lots of people. I am wondering if anyone got a resolution for this?

Their customer support is a total scam. I couldn't reach any human to at least get some advice. I sent a message to the admins as suggested on one of the posts here, but didn't hear back from them.

This is unacceptable. If anyone from Netgear is reading this, I am taking this to every consumer rights agency I can reach out to if I don't hear back from you this week. Your CAX80 products are definitely defective and your customers cannot even reach you to explain the problem.

 

10 Replies

    • afkaraoglu's avatar
      afkaraoglu
      Aspirant
      Oct 31, 2022

      Of course not. Mine was out of the ridiculous 1 year warranty. I am sure the product I got was defecitve but the tech support guy who reached out to me said that the symptoms of mine doesn't match with their bug report... Netgear can sell defective products and get away with it pretty well because of their nonsense 1 year warranty. I reached out to every consumer protection agency I can. Got a response only from BBB so far. I won't let this company get away with this.

       

      I hope yours is still within the 1 year warranty. Otherwise, good luck...

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 01, 2022

      Have you been contacted by NG? 

      erchicago85 wrote:
      Did you get this resolved? I having the same issue

       

      • afkaraoglu's avatar
        afkaraoglu
        Aspirant
        Nov 01, 2022

        Yeah they did contact me after a few weeks of silence. After I sent a message to the admins a few weeks later I received an email from Netgear support that told me that there is a case opened for me. A guy from their support called me and asked me some questions. Told me that the symptoms my device has doesn't match with their bug reports so they won't be replacing it. Total BS.