Forum Discussion

Aspirant

Dec 16, 2020

CAX80 Internet cuts out everyday

Hey Friends, My internet access wired and wifi seems to go down everyday at the same time. Thought it was the DHCP lease renewing but that's on a 7 day timer, a simple reboot of the router fixes ...

Troubleshooting

FURRYe38

Guru - Experienced User

Dec 17, 2020

Any Wifi Neighbors near by? If so, how many?

What speed package do you pay for from your ISP?

I see your down channel are only locked in to 16. I presume you don't have 1Gb ISP services?

All this seen even before the recent FW update? If so, I presume you may have a bad unit that needs to be replaced.

I've had mine since last year and has worked well. Also had two EX7700s connectes for more wifi coverage. I've only recently took it off line to put my CM1200 online to work with it and my Orbi AX system. Otherwise my CAX80 has been great.

90sScott

Aspirant

Dec 17, 2020

Lots of wood neighbors nearby live down town in a 3 flat I can probably pick up 6 different networks from my house.

I pay for 1 gig from RCN Speedtests on the new Xbox confirm 1100 down. 60 up.

Just got the box for my birthday on the 9th. Haven’t had any issues other than the intermittency when it works it’s awesome.

You’ve had a cax80 since last year? Didnt it come out in July?

FURRYe38
Guru - Experienced User
Dec 17, 2020
If your paying for 1Gb, then the channels are not all locking in. You should be seeing 31-32 channels locked on a 1Gb service.
Something you need to have the ISP service check for.

Sorry, I was thinking of a different NG product. :smileyembarrassed:
- 90sScott
  Aspirant
  Dec 17, 2020
  Thanks I’ll get them back out here today but my speedtests are confirming 1 gig speeds.
  
  Could RCN be running a different configuration than is common? They are a small localized carrier
  - FURRYe38
    Guru - Experienced User
    Dec 17, 2020
    Yes. They need to check the configuration file there sending down.
    Most ISPs are using 31-32 channels.