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Forum Discussion
Cax80 keeps dropping internet connection
Recently purchased Nighthawk CAX80. Never had problems w/ my internet connection before hooking up the Cax80. For last 2 wks since my Cax80 has been connected, im getting disconnected like every 20 mi...
What firmware is on the router aspect? (the cax80 has firmware for modem and for the router)
Do you have a screen snip of the cable connections page (all of it) and the modem logs? it helps us see if its a line issue.
If you have any coax splitters, amplifiers, or attenuators in line, try it with them removed. Also check the coax for bad/cheap connections, kinked/damaged wire, extended runs, etc.
- ive recently experienced same issue Ive had my CX80 2months now and all of sudden loses internet This unit WAY too Costly to have this issue Considering returning
LindaD100 Did you get a resolution from Tech support?
This is happening to me and it's unbelievable. I can turn off router mode and use my other nighthawk but I don't want to because this router was $400 and should work fine.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
- Thank you for responding. Im not using a splitter or anything extra. I have my streaming box connected via ethernet & phone is connected via wifi. I took a pic of firmware. Not sure where to find modem firmware. Any advice would be great
do you have a screen snip of the cable connections page and the logs?
- How can I get that? Everything loses connection. I took a screenshot of my internet port settings. My ISP said my signal is very strong. They came out & chkd my connections & said everything was good on their end &my end.
