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Forum Discussion
Cax80 keeps dropping internet connection
Recently purchased Nighthawk CAX80. Never had problems w/ my internet connection before hooking up the Cax80. For last 2 wks since my Cax80 has been connected, im getting disconnected like every 20 mi...
I don't see a resolution to this issue. Did you get a resolution through a support ticket?
Are you having problems with your CAX80?
Does the entire CAX80 loose internet or just wirless?
Have the ISP check the single on the service line up to the modem.
Be sure there are no coax line splitters in between the modem and ISP service box.
Be sure your using good quality RG6 coax cable.
Ramonabeth wrote:I don't see a resolution to this issue. Did you get a resolution through a support ticket?
Hi,
My Gateway: Nighthawk CAX80, FW V1.1.0.41 - just bought less than 7 days ago.
I am having the same, if not a similar, issue where I get the "connected, no internet" message. I primarily see this on mobile device. But end rebooting the CAX80. This is only impacting the wifi connection as I am hard wired to my work laptop with no issues. I am using a RG6 coax cable. I do not have any splitters, etc.
At the time where I re-attempted to connect to the wifi with the mobile phone I see this in the log;
(I replaced numbers with #)
[DHCP IP: 192.###.#.##] to MAC address dc:bf:e9:a4:eb:2c 1 Tue Sep 22 08:08:22 2020 192.168.1.43:0 0.0.0.0:0 When the CAX80 works as expected it performs well, but I need to try and resolve this before my return window closes. I have reset to defaults twice in the last few days.
Thanks
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
Lurksalot wrote:Hi,
My Gateway: Nighthawk CAX80, FW V1.1.0.41 - just bought less than 7 days ago.
I am having the same, if not a similar, issue where I get the "connected, no internet" message. I primarily see this on mobile device. But end rebooting the CAX80. This is only impacting the wifi connection as I am hard wired to my work laptop with no issues. I am using a RG6 coax cable. I do not have any splitters, etc.
At the time where I re-attempted to connect to the wifi with the mobile phone I see this in the log;
(I replaced numbers with #)
[DHCP IP: 192.###.#.##] to MAC address dc:bf:e9:a4:eb:2c 1 Tue Sep 22 08:08:22 2020 192.168.1.43:0 0.0.0.0:0 When the CAX80 works as expected it performs well, but I need to try and resolve this before my return window closes. I have reset to defaults twice in the last few days.
Thanks
- That must be the routine solution "call your ISP check signal blah blah blah." Been there done that. What their own tech told me was, "this is their newest model, so they are working out kinks." Nice, what a waste of $460.
- YES! THIS!!! Netgear obviously did some update and messed up DHCP. My wired static IP address devices work just fine when the rest don’t. Whatever this is it’s been going on for weeks and they need to FIX IT. NOW!!! And stop updating and adding crap people don’t need. People are working from home now and are reliant on a stable Internet connection which a $500 device should be able to provide. Oddly enough Netgear doesn’t even recognize its own device in its model list on this forum.
- Awesome. Not only does this forum take millennia to load but it doesn’t do inline replies. I was replying to lurksalot post which I will repost below.
“My Gateway: Nighthawk CAX80, FW V1.1.0.41 - just bought less than 7 days ago.
I am having the same, if not a similar, issue where I get the "connected, no internet" message. I primarily see this on mobile device. But end rebooting the CAX80. This is only impacting the wifi connection as I am hard wired to my work laptop with no issues. I am using a RG6 coax cable. I do not have any splitters, etc.
At the time where I re-attempted to connect to the wifi with the mobile phone I see this in the log;
(I replaced numbers with #)
[DHCP IP: 192.###.#.##] to MAC address dc:bf:e9:a4:eb:2c 1 Tue Sep 22 08:08:22 2020 192.168.1.43:0 0.0.0.0:0
When the CAX80 works as expected it performs well, but I need to try and resolve this before my return window closes. I have reset to defaults twice in the last few days.”
