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Forum Discussion
Cax80 keeps dropping internet connection
Recently purchased Nighthawk CAX80. Never had problems w/ my internet connection before hooking up the Cax80. For last 2 wks since my Cax80 has been connected, im getting disconnected like every 20 mi...
Have the ISP check the signal and line quality UP to the modem. Be sure they have provisitoned the modem correctly
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/New-CM1200-self-assigned-IP-address-via-Ethernet-Connected/m-p/1971839
BEB7474 wrote:
I'm still having the same disconnection problem w/my CAX80. I took a screenshot of my event log, hoping something can be identified from that.
I'm not bothering my ISP anymore. They have gone above & beyond to help me out w/your modem/router. They even sent a tech out who physically went through my connections & setup. I've lived in the same place for 5 yrs & have never ever had a problems w/ my wifi connection or equip.
It seems my connection has gotten better in the last 2 wks. But my streaming box which is hardwired to my cax80 seems like it temporarily loses connection a cpl times a day.
It seems my connection has gotten better in the last 2 wks. But my streaming box which is hardwired to my cax80 seems like it temporarily loses connection a cpl times a day.
Then you'll need to make contact with NG support regarding this.
BEB7474 wrote:
I'm not bothering my ISP anymore. They have gone above & beyond to help me out w/your modem/router. They even sent a tech out who physically went through my connections & setup. I've lived in the same place for 5 yrs & have never ever had a problems w/ my wifi connection or equip.
It seems my connection has gotten better in the last 2 wks. But my streaming box which is hardwired to my cax80 seems like it temporarily loses connection a cpl times a day.- Same situation with my Cox ISP. Netgear is telling me the upstream power levels are not in range (currently 27.3-30.3) so they came out & checked the line & everything is fine.
Someone suggested I pick up a 2.5db and a 5db attenuator on Amazon and test my signal levels with them. He thinks this might make a big difference in stability, so I just ordered.Let us know how it goes...