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Forum Discussion
Cax80 keeps dropping internet connection
Recently purchased Nighthawk CAX80. Never had problems w/ my internet connection before hooking up the Cax80. For last 2 wks since my Cax80 has been connected, im getting disconnected like every 20 mi...
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
The MODEM is fine. The ROUTER is trash.
I can disable Router mode and use my nighthawk and things work fine.
I honestly knew I would be sacrificing something with this compact form. My other Nighthawk with 4 antennas works splendidly.
You guys really need to issue partial refunds for this.
Something that the forums can't help with. You'll need to contact NG support about problems your having with your product.
Good Luck.
- I totally agree. Biggest waste of $ I've ever spent. Tech support is worthless. You should send back if not too late. I waited too late.
- “I totally agree. Biggest waste of $ I've ever spent. Tech support is worthless. You should send back if not too late. I waited too late.”
I was too late, too.
- Not sure why this forum doesn’t do quotes but to the guy who said this:
“ The MODEM is fine. The ROUTER is trash.
I can disable Router mode and use my nighthawk and things work fine.
I honestly knew I would be sacrificing something with this compact form. My other Nighthawk with 4 antennas works splendidly.
You guys really need to issue partial refunds for this.”
I called tech support and they only milked me for more money than the half a grand I already spent on this piece of trash. No refund.
Anybody interested in filing a class action lawsuit email netgearlawsuit@protonmail.com
In the meantime I’ve emailed ddwrt about a firmware request.