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Forum Discussion

ewu297's avatar
ewu297
Initiate
Jun 10, 2022

CAX80 keeps factory resetting every time

Seriously this needs to be fixed in the newer model or a firmware update Currently - V2.1.3.7 had this issue since V2.1.1.4   Every time ISP disconnects due to maintenance or restarts the modem by...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 10, 2022

Try manually loading v.7 FW on the modem using Firefox or MS Edge browser. Once it's loaded, power OFF the modem by pulling the power brick for 1 full minute. Then back ON. After modem is ready, do a full factory reset and setup from scratch with same browser. I would use the ERASE button on the Backup menu page on the modems web page. 

  • ewu297's avatar
    ewu297
    Initiate
    Jun 13, 2022
    Tried that already
    -factory reset
    -downloaded fresh firmware to install again
    I believe the reason it keeps doing this is because the reset on/off button was removed. Hardware keep crashing due to packet loss or ISP is down
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 15, 2022

      There should be a reset button in back.  Do you see the reset button hole in back. If you press the reset button do you feel a momentary bump in the press or nothing at all? If nothing at all, I would contact NG support and ask about an RMA.