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Forum Discussion
CAX80 keeps rebooting
For the past 3 days my CAX80 has been rebooting every 4 to 5 hours. I’ve tried connecting the power source directly to an outlet and that didn’t work. I did a factory reset and that also didn’t work. ...
Getting similar issue. I noticed on 11 Jun 22 the Downstream light was flashing. I unplugged power for 30 seconds and plugged back in which resolved the blinking light. Then on 12 Jun 22, approx. 0300 MST, the modem rebooted and it has rebooted every day since about that time. I reached out to Xfinity, who after much nashing and wailing for teeth, they said that there was a downstream issue and that I needed to switch to a different outlet . . . Still scratching my head over that one. Been plugged into the same one for 2 years, no issue.
SO here is what I see on my Modem page:
Any ideas? I don't think switching outlets will have any result, not sure what the downstream, coming through the Coax, has anything to do with being plugged into the power outlet.
Hi Guys,
Good day!
Welcome to NETGEAR Community!
We are sorry to hear about your experience with the latest firmware update. Does anyone able to isolate the issue by downgrading the firmware?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
I've downgraded to v.2.1.3.5 earlier today. So far, no issues, but I'll continue to monitor and report back my results tomorrow.
Hey Commodon,
Do you by chance know where I can download the old firmware? Thanks in advance.
Ok, downgraded to .5
However, how do we prevent .7 from being reinstalled? I did NOT update to .7, router did it automatically. I've searched through the settings and I do not see any option to NOT update.
Since downgrading to 2.1.3.5 I haven't encountered any reboots and the logs look clean since the downgrade.
I plan to run with 2.1.3.5 for a while longer to see, but so far, so good.For those who need it, you can download 2.1.3.5 from https://www.downloads.netgear.com/files/GDC/CAX80/CAX80-V2.1.3.5.zip
thank you for the link!! you're awesome!!
I did some research and Netgear seems to have removed the option for automatic updates.
I feel like they need to acknowledge this issue and either come up with a patch or stopping the automatic updates to .7.
commodon how did you manage to stop the router automatically updating from 2.1.3.5 to 2.1.3.7?
olympos1625 will Netgear release a patch to fix the constant router restarts in 2.1.3.7? Or at least stop the automatic firmware updates so we can stay on 2.1.3.5?
*sigh* nope, reset again, but was 2 hours later than normal, at 5am instead of 3am.
BUT I'M BACK TO .7
