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Forum Discussion
CAX80 keeps rebooting
For the past 3 days my CAX80 has been rebooting every 4 to 5 hours. I’ve tried connecting the power source directly to an outlet and that didn’t work. I did a factory reset and that also didn’t work. ...
Thank you everyone.
I had the same problems that everyone here is mentioning. I first noticed the issues on 6/10/2022.
Per everyone's suggestions, I have downgraded the firmware. I will let you know what I find out within the next 24 hours.
Mine was rebooting 3-5 times a day. So I'll know fairly quickly.
Circling back on this, I was on version .5 for approximately 34 hours without any issues. Then overnight the firmware was upgraded to .7 again and my router has rebooted a number of times already.
This seems to be in line with everyone else.
I will go back to .5, but that will probably just last 1-2 nights.
Is anyone from NG seeing these issues?
I called NG support and spent about 2 hours on hold / being moved around different departments. I was then told a Level 2 Engineer would call me within 30 minutes. They called me 4 hours later. Saying NG will send a new CAX80 but there are none in stock so they will call back in 2 days to get my address.
Given it appears to be a firmware issue I doubt the new device will fix the issue.
Nice work NG support 🤡 🤡 🤡
Something worth trying:
- Log into the router, and change [Cable Connection] --> [Starting Frequency] to the value it is/was set to (for you) back in 2.1.3.5. In my case for Xfinity at least, it's 405MHz in 2.1.3.5 and 507MHz in 2.1.3.7.
Personal experience:
- I reverted to 2.1.3.5, did a full reset (by pinhole), followed the full "New Setup Wizard" afterwards (which I believe pulls updated setup data from your ISP). I got 1 single disconnection the following morning, and it had reverted to 2.1.3.7, but I have not had any disconnects since -- 31 hours and counting.