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Forum Discussion
CAX80 keeps rebooting
For the past 3 days my CAX80 has been rebooting every 4 to 5 hours. I’ve tried connecting the power source directly to an outlet and that didn’t work. I did a factory reset and that also didn’t work. ...
I already had Comcast visit a few days ago. They confirmed there are no signal issues or issues in general. Somebody else earlier on this thread also had Comcast come out and confirm. This is not an ISP issue, it's a firmware issue.
I opened a support ticket and referenced this thread. Perhaps if everyone else on this thread did the same we will get a fix sooner?
Tickets can be opened here: https://my.netgear.com/support/contact.aspx
I tried to do this, however, it says my support has expired. I can only "search knowledgebase" or "visit a community". Is that true? They won't even open a ticket if you don't have tech support purchase. That is so dumb for an in-warranty hardware product.
Those of you who still have support. Are you able to open a ticket so we can get helped out?
Tickets can be opened here: https://my.netgear.com/support/contact.aspx