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Forum Discussion
CAX80 keeps rebooting
For the past 3 days my CAX80 has been rebooting every 4 to 5 hours. I’ve tried connecting the power source directly to an outlet and that didn’t work. I did a factory reset and that also didn’t work. ...
Have same issue with fw v 2.1.3.7 causing reboots and then loss of admin creds and then [DoS attack] LAND Attack SPT:2190 DPT:2190 errors in the log. This is a very expensive device and so it should be fixed asap as most of us work from home for at least part of the time and so waiting long term for a fix on hardware that is still under warranty in my case is unacceptable.
I upgrade to this for the newer wifi standard and its claim to give better home coverage, but have connections dropping on far side of of a modest 2100 sqft home.all the time. Has been a real disappointment from the start and so I wish I had returned it when I could have but not 7 months in, so stuck with expensive below par gear.
jg62 : Do you have technical support remaining for your device? I suggest calling in or going online (https://my.netgear.com/support/contact.aspx) and opening a ticket.
This way we can get some more attention on this.
If you go online, you can reference this community post.
Thanks.
I did report the issue and their advice was to lower the WAN MTU from the default 1500 by increments of 8, hit apply wait 5 minutes then reboot. I tried it and no joy. $500 brick.
support case# 46119752, but now I can't even see the support case under my profile, but they want me to buy a support contract since I'm past the 90 free support, Glad I wrote the casd number down incase they claim it never happened, SMH.
As I review some of the recent posts/threads with CAX80 rebooting issues, the problem appears to be across all/most ISPs (Xfinity, Comcast and Spectrum) and the issue surfaced at about the same time as the reports in this community show. The common component in all the reports is the CAX80s with similar issues: - DoS Attacks messages on the log and the sudden appearance of a new firmware available notice when there's none. - Coincidence? I might be wrong... but this time I don't believe that the recent CAX80 rebooting issue is being caused by ISP's signal issue.
