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Forum Discussion
CAX80 keeps rebooting
For the past 3 days my CAX80 has been rebooting every 4 to 5 hours. I’ve tried connecting the power source directly to an outlet and that didn’t work. I did a factory reset and that also didn’t work. ...
Thank you everyone.
I had the same problems that everyone here is mentioning. I first noticed the issues on 6/10/2022.
Per everyone's suggestions, I have downgraded the firmware. I will let you know what I find out within the next 24 hours.
Mine was rebooting 3-5 times a day. So I'll know fairly quickly.
Circling back on this, I was on version .5 for approximately 34 hours without any issues. Then overnight the firmware was upgraded to .7 again and my router has rebooted a number of times already.
This seems to be in line with everyone else.
I will go back to .5, but that will probably just last 1-2 nights.
Is anyone from NG seeing these issues?
I called NG support and spent about 2 hours on hold / being moved around different departments. I was then told a Level 2 Engineer would call me within 30 minutes. They called me 4 hours later. Saying NG will send a new CAX80 but there are none in stock so they will call back in 2 days to get my address.
Given it appears to be a firmware issue I doubt the new device will fix the issue.
Nice work NG support 🤡 🤡 🤡
Something worth trying:
- Log into the router, and change [Cable Connection] --> [Starting Frequency] to the value it is/was set to (for you) back in 2.1.3.5. In my case for Xfinity at least, it's 405MHz in 2.1.3.5 and 507MHz in 2.1.3.7.
Personal experience:
- I reverted to 2.1.3.5, did a full reset (by pinhole), followed the full "New Setup Wizard" afterwards (which I believe pulls updated setup data from your ISP). I got 1 single disconnection the following morning, and it had reverted to 2.1.3.7, but I have not had any disconnects since -- 31 hours and counting.
But maybe they know they broke the CAX80 with the firmware update. It worries me that we may all need new CAX80?
Which brings up the question: My support has expired, by my unit is still under warranty. But how the heck do they know that they need to send me a replacement unit if they don't troubleshoot it first. Seems odd.
-Milad
FURRYe38 did you not read my ENTIRE thread? I said that the DoS attack in the log is originating from MY IP address, not an outside address. The IP Xfinity has assigned to ME and these DO NOT occur under .5 FW, so you are VERY mistaken in stating that it is NOT an FW issue.
Now then, my firmware has been updated again and since FURRYe38 stated previously, the ISP does NOT update the Router firmware, this is most definitely an NG issue that THEY need to address. For one, they need to bring BACK the option to disable auto updates. Removing this was probably one of the stupidest things NG could have done. And agree with others, if NG replaces the CAX80 with another CAX80, how do we know we won't have the same issue? Fix the Firmware.
If someone else has another 2Gbps router with built in WiFi manufacturer at this point I'm willing to try. Just sucks cause I got this special from NG before it was even on the Market.
tfc3000 did NG ever reach out to you regarding the replacement? Please let us know what you find out when they do.
Maybe the thing to do is to call them and try to get a new unit. Because it appears that some CAX80 units don't have this same problem.
