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Forum Discussion
CAX80 keeps rebooting
For the past 3 days my CAX80 has been rebooting every 4 to 5 hours. I’ve tried connecting the power source directly to an outlet and that didn’t work. I did a factory reset and that also didn’t work. ...
Let me on board guys.
I have the same issue with firmware v 2.1.3.7 causing reboots. My ISP is xfinity.
Just want to point out what I noticed. The Current System Time located on Cable Connection tab is defferent for one hour bitween my current local time. But the time is correct on the tab of NTP Settings.
I'm not sure if this was on previous firmwares and if it affects the reboot issue.
Alright, first off I am NOT an employee of NG. As a consumer, we will do what we fell we need to do. However, I am in Data Storage so I have better understanding than most when we can't work the way we are use to working. My Company guarantees 5 9's, which means that if you use our products for your production, you will not be down to any issue for more than 5 minutes in a 24/7/365 operation.
Now, with that said, NG has only known about this for the last week, as far as I can tell. We need to follow the process and allow it to work before we go to the Next step. Yeah, it sucks that our $500 product no longer works and that most of us have no warranty because they are past the warranty period, in my case 2 years. As soon as you walk out the preverbal door, the tech is obsolete. That is technology. If you aren't good with that, then don't have any tech. I'm happy with the 2 years I've gotten out of this. The next step is to call their Support, but without a warranty you will have to pay. Again, that is the cost of technology. MOST of us don't have cars with warranties, mine expired last year, I'm not going to get mad at Jeep because something breaks. Things wear out. SO call, pay for support. Once they agree it is THEIR issue, then you can ask that you be reimbursed.
Seeing that some of us aren't as severe as others, NG will need to get a better understanding by talking to us directly. I only have a reboot once a day, around 3am local time, other have posted they are getting constant reboots, loosing settings, etc. SO FAR I'm just getting the reboot once.
Now then, again:
1) The DoS Land Attack is coming from YOUR IP ADDRESS!!! It is not an outside attack. This IS being caused by the .7 FW
2) New modem DOES NOT resolve the issue
3) The time issue is VERY easy to fix:
- Under Advanced click on Administration > NTP Settings. Change the GMT time to what covers you. IF you are not sure, google
"What GMT am I located in" and it will show you. THEN click the box next to Automatically Adjust for daylight savings time. Problem
should be resolved. HOPEFULLY Congress will get it's act together and do away with DST once and for all. This is for another topic
😄
4) Finally, call support. Pay for support, we can't get this addressed through the Forums without an official process.
kinghq1 I called support. After 2 hours they decided they would send me a new CAX80. I purchased a new CAX80 in the mean-time so that I didn't need to wait for it to arrive. The new CAX80 did not fix the issue. So while what you are saying works in theory, it does not work in practice. NG support are idiots reading from a script. Oh by the way, NG support never followed up to get my address to send the new CAX80.
Last night was the first in weeks w/o receiving a 'TLV-11 - unrecognized OID' from xfinity...making this monday morning a lot more barable, heh. I'm guessing a request been submitted to halt those signals while they work to improve our situation.
Hopefully that is the case and we will all soon get back to our lives w/o having to spend another min on things where suppose to be set-it-and-forget-it.
So NG, if you are, thank you, kudos and god speed!
Could this be possible?... Did Netgear finally fix the issue forcing my CAX80 to reboot at ~3am since 06/08/22? - I made no changes on my CAX80 other than restoring the "same" configuration backup... over & over to get me up and running. As I mentioned in the beginning of this saga... I believed Netgear needed to adjust something with the Firmware Update Server. My CAX80 has been up and running without rebooting for ~1 day and 13 hours.- No [DoS attack] LAND Attack SPT:2190 DPT:2190 Log messages since Sun Jun 19 21:50:56 2022 and the false "A Router Firmware Update is Available" banner message is gone. Don't want to declare victory just yet... waiting to see if the CAX80 keeps running without rebooting for a few days. It "looks" like someone in Netgear listened.
