NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CAX80 LAN disconnecting on firmware 2.1.1.4 — Never had an issue before this update.
Ever since this firmware update was pushed to my device late Nov. my CAX80 has begun dropping connection and LAN almost hourly or more often. It seems to be getting worse day by day. I’ve tried resets...
Apologies for rezzing a thread that's a few months old, but I'm wondering if you ever found a fix for this, as I'm in exactly the same boat. The modem (CAX80) was working fine on the previous firmware, but as soon as it updated to 2.1.1.4, my mutli-gig port started disconnecting periodically. I'm also on Comcast, and they push this firmware update without consent, so factory resets don't fix the issue. My workaround for the last several months has been to use one of the slower ports, which utterly defeats the purpose of having shelled out hundreds of dollars for this modem so I could use the multi-gig port.
Hey no worries. Actually the issue I described above was only the beginning for me. Eventually my multigig port and one of the LAN ports also failed and I was no longer able to use my Modem/Router at all outside of 100mbps down. It was terrible and slow. The WAN light beganning flashing amber and I was getting disconnects and stuck at 100mbps down. I ended up doing the advanced RMA with Netgear and got a brand new unit and it has been working flawlessly since.
I recommend you contact Netgear, tell them the issues, hopefully you also are stuck at slow speeds/amber light because that is what caused them to RMA my unit. Otherwise they were telling me I had to reach out to Comcast which is ridiculous. But like I said, my unit further failed with a flashing amber multigig port light and slow 100mbps and they said it needed replaced. RMA was a breeze. I did the 2 day advanced RMA. You pay for them to ship to you first, replace your unit and then they include a prepaid shipping label to send back the faulty modem/router.
Good luck!
Thanks for the response, Talon. I just got off of an hour-long phone call with Netgear, and they eventually agreed to RMA the unit. I'm grateful for that, but the person I spoke with was incredibly (and increasingly as the phone call went on) rude. I was kind of aghast at how often he cut me off, talked over me, and how evasive he was when I asked simple questions. He eventually hung up on me while I was trying to get an answer (I remained very polite the entire time) about whether or not his supervisor would call me back regarding a question I had about their shipping policies that he couldn't answer. At least I have the RMA initiated, though, which is more than I can say from the first time I spent a few hours on the phone with them and Comcast trying to deal with this issue.
Overall, not sure I'll be purchasing another Netgear product. The RMA is nice, but the amount of time I had to spend (both on this call and the last time I tried to [unsuccessfully] troubleshoot this issue) and the rudeness of the person I just spoke with has really turned me off to Netgear products - and I say that as having been a Netgear fan for years; the last three modem/routers we've bought have been made by Netgear.
Might be worth a mod checking out what actual agent you talked to your hearing from you.
