NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Charismata's avatar
Charismata
Follower
Jun 23, 2022

CAX80 lights and connections

What was the fix for this?  This same thing happened to me last night. My service provider is also Comcast and they are having no issues on their end. Pretty said state of affairs indeed when I'm using my phone as a hotspot to get on line in lieu of a $500 piece of equipment less then a year old.  Nothing has changed on my end. Just stopped working. All lights on the front went out instead of the power button. No connections. Reset, power down, unplug, rinse repeat. Nothing.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 23, 2022

    What Firmware version is currently loaded?

    Did the LED switch in back get flipped by chance? 

    Can you log into the modems web page and get access? 
    There is LED settings on the web page as well.

     

    What happens if you disconnect the ISP coax cable from the modem for 1 minute? The modem should reboot and front LEDs should be seen...

     

    Also please send DarrenM and olympos1625 a PM message in regards to this. 

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 01, 2022

    HI @Charismata,

     

    Good day!

     

    Thank you for reaching out. We are sorry to hear about your experience with the modem. Are you still having issues with the modem? Did you check the LED switch at the back of the modem to make sure it is on? 

     

    Regards,

     

    Oliver

    Community Team