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Forum Discussion

SuperFrustrated's avatar
SuperFrustrated
Aspirant
Mar 31, 2023

CAX80 no 5G...light solid

I received a CAX80 as a replacement for a bricked CAX30 due to the firmware issue.....the 5G light is lit but steady and network will not populate on any device....If I place my cell phone directly o...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 31, 2023

Does a factory reset change anything? Press the reset button for 10 seconds then release. 

Has the modem worked at all since you got it from NG? 

  • SuperFrustrated's avatar
    SuperFrustrated
    Aspirant
    Mar 31, 2023

    No...I have reset the modem 5x's....been thru numerous tests with support and still...solid light but no 5g

  • SuperFrustrated's avatar
    SuperFrustrated
    Aspirant
    Mar 31, 2023

    Yes..modem worked till 1am when a new firmware was pushed...all connected devices went offline and when I awoke...I realized the issue when the laptops wouldn't connect(I work remote)....

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 31, 2023

      Whos the ISP? 

      DarrenM 

      • SuperFrustrated's avatar
        SuperFrustrated
        Aspirant
        Mar 31, 2023

        Comcast...not a comcast issue

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Mar 31, 2023

      I have sent you a Pm.

       

      DarrenM