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Forum Discussion
CAX80 not compatible with Comcast/Xfinity??
Recently purchased a Nighthawk AX8 Cable modem & router, which according to the description provided by Netgear, is compatible with Xfinity. After several months of trying to replace the Arris modem ...
It does work with xfinity. I'm on their service and it works fine. Granted I'm not the business class setup.
I'd try calling them back and seeing about a different support person.
I'm glad to hear that - and I wasn't convinced they were right either, but I've already toalked to their da## support people 5 times now, different person each time, and they all do the same thing. When I request a higher level of support, it goes nowhere. Very frustrating. If I may ask - when you set yours up how dod you register with Comcast? Did you tell them CAX80? I don't think business should matter, but it's possible it might. I've looked on their website and don't see a difference in terms of configuration - modem gets a synch freq, puts up a DNS (or in my case pings for the proper fixed IP address, and should connect (ikn theory).
Thanks for confirming my suspicion that it's clearly a Comcast issue (no surpise) :) :smileywink:
I swap out modem/srouters frequently to try new things.
I've not once called them to do so.
I've set it up using the app and using the browser for setup.
Everytime it was under 10 minutes to setup.
Again, this is on the consumer side.
Thanks. Truthfully, I've done the same and not had any issues in setting up new modems. This was a first. I don't know why the buisness side would be any different, but the CUS person on the line could not explain it to me since she didn't sound very technical. I will try it agina this week and see if I have any better luck.
