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Forum Discussion
CAX80 Not Connecting to the Internet COX
Hello- I woke up to my internet not working on many different devices and thought it was an outage. I rebooted the CAX80 and it powered up just fine. All the lights were on as expected. I still ...
Thanks for the reply. I checked the app as it still has my information saved and the FW version is v 2.1.3.5. I had used the CAX80 as the modem and the router so the coax was directly connected. I am currently using the panoramic modem/router from Cox to post this and use the internet. I can try to reconnect the Netgear and call Cox to provision the device in an hour or so. I saw a similar thread about the person being unable to connect to anything and I was in a similar situation. I could not use the web based login and even when trying to get into the app, it was not locating my router. I just hit the one year mark in October so I don't have warranty on the device and don't know if its worth paying for the advanced support.
This is the other post:
CAX80 won't work at all on WOW Internet; firmware ... - NETGEAR Communities
Have you had the CAX online before or is this the first time with Cox?
Be sure to have the ISP check the other suggestions.
You'll need to have the modem connected to there coax line.
You should be able to access the modems web page at 192.168.100.1 or 192.168.1.1 with a wired PC connected to LAN port #4 in back and a web browser.
When connected with a PC, ping those IP addresses in a command line box. They should return results and not be timed out.
I have been using this device since October of 2020. It just suddenly stopped working this morning around 4 am. I will try your suggestion and see what happens!
Check the front LED behavior as well.
The ISP should be checking the signal up to the modem when this happens. Ask them to check there logs on the time frame when you see this...