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Forum Discussion
CAX80 poor cable connection status
After getting my cable modem activated with Xfinity, I am getting a very poor signal. I use my own router downstream, in front of the CAX80, and this router gets no signal from the cable modem. ...
Power is TOO HIGH:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Thanks. I'll get in touch with Xfinity and see what they have to say.
I'll report back after I hear from them.