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Forum Discussion
CAX80 problems
When you buy one of these at this price point, there's a certain expectation that it will just work. set it up once and pretty much forget about it. That has NOT been the case for me as pretty m...
I am on my second Netgear CAX80 modem/router. I have had the same issues as you and I am also in San Diego on COX.
I have all devices in my home connected to the internet on both the 2.4ghz & 5ghz bands. Everything works except for my Samsung S20 Plus. I have gone though ALL the reset options via Samsung, but they say it's the Modem/Router.
Did you find anything to fix this? I am still searching Netgear with no sign of how to contact then directly. Chat redirects in a circle back to here and I cannot find a telephone number to get a technician.
I am on my 2nd cax80 as well. I'm still having the same problems. I want to throw this **bleep** out the window. I have the Samsung s20 + as well. I promise you, it's not our phone or cox, ITS NETGEAR. Have you downloaded the nighthawk app for your modem/router? That's how I contact Netgear. Click on "contact." But I can almost guarantee you, they are gonna have you do the same crap over & over. Its something w/their firmware.
BEB7474 wrote:
I am on my 2nd cax80 as well. I'm still having the same problems. I want to throw this **bleep** out the window. I have the Samsung s20 + as well. I promise you, it's not our phone or cox, ITS NETGEAR. Have you downloaded the nighthawk app for your modem/router? That's how I contact Netgear. Click on "contact." But I can almost guarantee you, they are gonna have you do the same crap over & over. Its something w/their firmware.Their FW is definitely borked and there are no updates since release. I do wonder if the CPU on the device is underpowered and it stalls to keep up with the load of adding devices even though its a WiFi6 router.
Some advice, create backups of your settings regularly (I mean often). Also when restarting, completely power down the device meaning unplug the d**n thing for > 30s.
With the logs have useless information and an unreliable reboot/restart process its a crap shoot with this device. I've had my device for about 3 months and its rebooted multiple times and sometimes its seamless and other times it would reset to default.
my 2 cents
- My Samsung Galaxy S20 Plus is back to "connected, without Internet". Only solution is reboot router. Have to setup router as new to re-activate Internet with COX each time as well. Yeah, I agree.... Piece of S***. $500 wasted.
Then return it.
