CAX80 Randomly Loosing Downstream Lock - MDD message timeout?

Issue happened again this morning :smileysad:. Left the error state going when I called RCN and the tech told me she could see the device operating in a "partial mode". I power cycled the device and then had the tech reprovision it. She confirmed that there were no signal strength issues from the diagnostic tooling on her end which also coincides with what I'm seeing. Since the reprovisioning I'm actually seeing more consistent and faster downstream speeds then before. Not sure what exactly happened before, but fingers crossed maybe this will work.

An interesting note from when I set the device up initally with RCN: After provisioing the device the tech had me pull the power from the device each time, despite the device restarting on it's own. The tech today did not have me do this, but offered some insight as to why the other tech might have had me do this... Apparently with the DOCSIS 3.1 standard, the cable modem could take an upwards of an hour to come back online after provisioning, and they had found a trick to this was to power cycle the device to get it to come back online faster. This makes no sense to me because if the device resets on it's own after provisioning, why bother pulling the power again? I have a feeling this might have corruped a provisioning perameter as i had to do this a couple times due to the first tech entering my MAC address into the system incorrectly.

If this doesn't work I have a feeling it's an issue with the CAX80, which really sucks for a $450 piece of equipment. Guess I'll have to call Netgear if it happens again. I see no point in paying for a tech to come out and tell me the CAX80 is the problem.