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Forum Discussion
CAX80 Randomly Loosing Downstream Lock - MDD message timeout?
Hi everyone, I recently upgraded my internet through RCN to gigabit (940/25mbps) and for that decided to get the RAX80 router which seems like quite a beast. Unfortunately though im running into an i...
Having a RCN tech come out on Thursday to check out the issue because I'm completely baffled at this point. I feel like the intervals are just getting smaller now too. Last on was almost exactly 12 hours.
There are no splitters between the line into the house and the device. There are only the two female-to-female coax connectors (753GFFF) to extend the cable <10ft to the wallplate on the first floor (done with brand new RG6). Alltogether there's roughly 30-35ft of cable between the cable coming out of the ground and my CAX80. ~20ft of that is RCNs cable they installed about 4-5 years ago when the service was first put into the neighborhood.
I also called the Netgear technical support which tried to tell me it was a Wi-Fi channel issue (it is 100% NOT a Wi-Fi issue). I have a technical engineering background and I know this is not the case. I stressed this point considerably and yet I'm not sure if they're scripted or what but they absolutely insisted on it. Increadibly fustrating.
So yeah, this is where I'm at. Guess I'll be doing a lot of modem reboots until Thursday...
Well to verify its not a wifi issue, you can turn OFF the wifi radios and then check again. You can install a external wifi router configured for AP mode as a 2ndary wifi as well. I doubt the wifi is an issue as well.
Make contact with the forum moderator as well.
I am having the same issue with my CAX80 since September. Every firmware upgrade I have done this still happens, Both Spectrum and Netgear blame each other. I got annoyed of this issue happening all the time and I am now back on my stock spectrum modem and my ASUS RT-AC68R....No issues again :)
I blame Netgear in the end....