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Forum Discussion
CAX80 stop working
Hi,
I'm seeing same issue with this one: https://community.netgear.com/t5/Cable-Modems-Routers/Nighthawk-CAX80/m-p/2219370
it stops sending out wifi signal, and doesn't work with factory reset. cannot open the router main page even with a physical wire connect to it.
it's sending out a wifi called 'Broadcom' and I defiantly didn't create it. suspecting it's because it use Broadcom chip?
I tried to follow the solution in the above link but whenever I try to submit my case it says 'oops something is wrong on our end'. really need help on this.
Thanks!
2 Replies
Hi Wister,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the modem. The CAX80 is indeed using a Broadcom chipset on wifi but it should not be broadcasting that wireless name. May we know where did you purchase the modem? Please DM us the serial number.Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi Wister,
Good day!
Welcome to NETGEAR Community!
Our support team is looking into this issue and would like to work with youWe would like to endorse you to NETGEAR Level 2 support team for a callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
