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bilal_ahmed's avatar
bilal_ahmed
Aspirant
Jul 12, 2023

CAX80 Unable to connect to online game servers

I am having trouble connecting to Call of Duty servers. I have tried port warding, changing DNS, and disabling DoS protection all in the router settings but nothing seems to work. Using a VPN solves ...
bilal_ahmed's avatar
bilal_ahmed
Aspirant
Jul 12, 2023
Firmware VersionV2.1.5.2

 

TimePriorityDescription
Wed Jul 12 11:26:17 2023Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 12 11:25:51 2023Notice (6)TLV-11 - unrecognized OID;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:52 1970Notice (6)Honoring MDD; IP provisioning mode = IPv6
Thu Jan 1 00:00:43 1970Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 12 00:00:10 2023Critical (3)Resetting the cable modem due to docsDevResetNow
Mon Jul 3 08:52:11 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 3 08:52:06 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 3 08:51:54 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 3 08:51:53 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 3 08:51:53 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 3 08:51:52 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 3 08:51:11 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 3 08:51:09 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:43 1970Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 26 16:08:16 2023Critical (3)Resetting the cable modem due to docsDevResetNow
Sat Jun 24 15:22:43 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:22:38 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:22:38 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:22:37 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:22:02 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:21:57 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:21:54 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:16:20 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:16:16 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:09:36 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:09:31 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:09:29 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:09:28 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:08:46 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:08:39 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 15:08:36 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:59:56 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:59:51 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:59:40 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:59:40 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:59:40 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:59:39 2023Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:59:04 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:58:58 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 24 14:58:54 2023Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:2a:18;CMTS-MAC=00:90:f0:60:05:00;CM-QOS=1.1;CM-VER=3.1;

 

 

A factory reset has not been done. I am using Steam to launch Call of Duty. 

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 12, 2023

See lots of Criticals that indicated a signal problem on the ISP side of the modem. ISP should review and resolve these and if Warnings or Errors are seen in the logs as well. 

 

 

  • Kitsap's avatar
    Kitsap
    Master
    Jul 12, 2023

    Do you have any splitters, amplifiers, or filters in the coax line upstream of your CAX80?